Nationwide | Pet Insurance Review

For some reason it took 29 days to reimburse for dog food, but only 6 days for a vet visit, but the vet visit was not correctly reimbursed and when I submitted additional documentation, I received no confirmation, it is not showing in the claims section, and when I called I was told it would take an additional 30 days just to review the additional information that was submitted. Not sure how this is even remotely considered halfway decent customer service

Nationwide is amazingly responsive, better than former pet insurance provider and better than our human healthcare!

Great responses to my claims. The process does take some time to conclude but, overall, I am well pleased.

The process was easy to make the claim, but the process and timeline of receiving payment was confusing. I contacted nationwide twice to try and better understand the process.

Pet insurance in general is known to be a gamble, but Nationwide has perfected the claim denial game. I am a physician, so I know a thing or two about medicine and can speak the language. Our Boston came to us with diarrhea when he was about two years old. At age 6, he went through a spell of not eating and lost some weight. He never got a formal diagnosis from the vet, and eventually just started eating normally again. We filed a claim and it was denied due to "pre-existing condition." They said his anorexia was the SAME as his diarrhea years earlier. Then they went so far as to provide a long list of vague and general "diagnoses" that they would never cover in his lifetime. I repeatedly asked them for medical evidence to support their assertions that his transient condition had anything to do with the long list of "conditions" they were refusing to cover in the future. Needless to say, we've cancelled our policy and are giving another company a try.