1
out of 5
POSTED: | BY: Joseph
Horrible
I took my dog to two veterinary a year ago because there was something wrong with her. She wasn’t eating for almost a week and she seemed sluggish. The first vet said nothing was wrong with her and I end up paying $115 for the visit. The next day she collapsed when I went to walk her which scared the hell out of me. I took her to the ER and they said her had Lyme disease which she never showed any signs of until she collapsed. I had all the paperwork both vets provided me and I submitted the claim and faxed it thinking it would be faster. Nationwide said they needed more information? My dog just reached a year but the people I received her from never took her to get her shots or anything so she had no previous hospital records. After three months going back and fourth with nationwide they still wanted previous hospital records? I wrote an email explaining the situation and they said they’ll expedite the email for review. I get a letter with nationwide stating that they couldn’t get in contact with the ER and that they’re sorry for the inconvenience. It’s been a year and I still haven’t gotten reimbursed for the visits. I’m about to cancel Nationwide. They’re a horrible company when it comes to pet insurance and I do not recommend them to anyone who is looking to provide the best care for their pet.