Nationwide | Pet Insurance Review

Excellent claim process!

I bought the insurance based on my veterinarian's recommendation, as my puppy was quickly identified as "a chewer", everything goes in her mouth and the vet said this was a good investment against any unforeseen visits. Fortunately that has not happened, but the insurance has been a real help in managing the costs of all of her initial care visits.

Nationwide has been pretty okay so far for pet insurance. Most things have been covered and claims are processed relatively quickly. My big qualm / frustration is that I am confused why my wellness plan credits (aka coverage of 2 vet visits per year) were taken away from me and applied towards a medical /accident visit. This occurred within the first month of the plan. The dog was taken in for 1 routine visit and then 2 weeks later had a medical emergency and needed to go in for another visit. Instead of grouping this under the medical emergency plan, Nationwide applied this visit to my annual wellness allocations. We are now unable to go see the vet for a wellness visit for 11 whole months (unless we go without coverage). This is both saddening and disheartening that our young 1 year old dog will have to wait to get a check-up because the insurance company decided to play tricks with their coverage & policy. For a company 'that cares about pets'...it sure doesn't seem like it. Alfie will be delayed on his routine shots and check-ups because we cannot afford to visit the vet before the wellness policy resets. Feel free to reach out if you think this situation requires amends and a wholesome solution... (put the pet first)

I love how easy it is to understand my pet's coverage. I love the all wellness care and illness injury is covered. This pet insurance is worth every penny just for the peace of mind that in an emergency I don't have to let finances decide my pet's faith.

We obtained a policy in November 2018 when we adopted our boy Klaus from the SPCA. We had some medical bills totalling over a 1000 and initially did not receive a single penny due to a lack of medical records. We submitted all medical records from the SPCA on Decemver 15, 2018. Nationwide took the full 30 days to tell us they would need an additional 30 days to process. We waited a full 60 days for a reprocessing of the already submitted claims from December. We finally got paid out the expected amount after our deductible was met in April 2019. I would not recommend this policy to other pet owners. Go with pet plan if you want better service. Totally disappointed with what I was led to believe would be a pleasant experience with a great company like Nationwide.