1
out of 5
POSTED: | BY: Kathryn
Denies Claims based on Pre-Existing Condition even when there was no pre-existing condition
This company is completely unethical, my dog started having seizures one month ago and they denied this claim because they stated it was a pre-existing condition. My pet has never been diagnosed or treated for seizures in the past. Nationwide claims that they received medical records from a vet hospital that my dog was at one time for a swollen eye and in those records the vet stated that my dog has seizures every 2 years. I did not provide those medical records from that vet and that vet did not treat my pet for seizures. I do not know why that is stated in the medical records, but I can't even confirm the statement because Nationwide refused to give me the medical records with that statement. They claim that I have no right to see MY OWN DOG's medical records that they solicit without my knowledge or consent. I have had multiple claims denied with Nationwide on the basis of pre-existing conditions, that seems to be their easiest way to not have to pay out any claims because there is nothing you can do to prove it otherwise. Nationwide enjoys taking my money, but they sure don't like to pay.