2
out of 5
POSTED: | BY: Sarah
Cutting corners and not providing the same level of care as they use too.
I have had my dog enrolled in your most expensive whole pet wellness program since the time I got her two years ago and she was eight weeks old. For the past three years I have had a great experience with the amount of coverage I have received until now. I got a new puppy and signed up for the most expensive plan believing the most expensive plan was the same most expensive plan I had signed up for almost two years ago. I did not realize the coverage is very different than what I have been used too until I submitted my dogs bill for neutering and got no reimbursement. I was not expecting to have to take such a hard hit. I do not feel the amount I am paying per month for this plan is worth the coverage your new plan is providing. I also do not appreciate that this was not made transparent and that I had to read the fine print to be able to know the coverage is not the same. It is really disappointing to know that you have decided to cut corners by not giving dogs under one the same coverage that was offered a two years ago. I will be looking for another insurance provider for both of my dogs.