Nationwide | Pet Insurance Review

Nationwide Pet Insurance is absolutely valuable and I would recommend. However, the claim submission process requires the patience of a saint. My last customer service experience was less than desirable but the Supervisor stepped in when requested, and was knowledgeable, kind, and solution oriented. I give it an A-.

It has been so helpful in managing his major medical issues

We really like the Nationwide Pet Insurance, and we like the fact that it is a flat rate not age based, as well as getting multi-pet discount. However, because we have multiple pets, we tend to take more than one pet to out vet each time we have an appointment. This appears to be a problem with claims processing. More than once, I've had to call customer service and get the claim reprocessed because it was either reviewed with an amount associated with the wrong pet or completely processed incorrectly. Customer service is always is always very friendly and helpful, but I would rather not have to call. Also, it would be nice if there were an online form to complete (rather than an Adobe Acrobat form) to use for submitting claims. That way I could just fill out and attach the receipt online instead of doing a lot of scanning of papers.

Overall, service and response time is excellent. If I could have my ideal situation, it would be that Dreidel's medication for a torn ACL would be covered for more than one year She is still hurting.

I think this is my 4th review of Nationwide pet insurance in the 3 years I've had Princess Doobs (a.k.a. Doobie, a.k.a. Widget, a.k.a. Monkey) and so far I have nothing negative to impart. Admittedly, the premium package I purchased when she was 3 months old is perhaps pricey by some standards, but for the most part, it has paid for itself. On those occasions when it seems we should have named her Ms Mishap, it is the peace of mind provided by such a solid policy that wears no price tag. And despite the Oops-es the Doobster has faced along the way, the policy also covers a percentage payment of the basics, e.g. shots, heartworm meds, etc. This the best investment in pet-owning we have ever made. Thank you, Nationwide.