1
out of 5
POSTED: | BY: Kristin
Strict policy review
My pup had diarrhea caused by a bacteria infection prior to policy. This led me to get insurance. Later she stopped eating and after an array of testing was diagnosed with IBD. They didn’t cover anything as they claimed it was a preexisting problem. My vet has the scientific evidence, wrote a letter explaining the different and even tried to call customer support to no avail. They also have fairly low max payout for most treatments so I never really get the full amount of the bills back.