Nationwide | Pet Insurance Review

My experience has been horrendous. I've had 6 letters saying my claim was in review, made 4 phone calls., had a call from a disrespectful investigator (Feb)--then suddenly in June received word that my claim was denied and a new claim would also be denied--because my dog had a pre-existing condition due to the first denial. All the time, paying on time automatically. Then suddenly getting these chase payments for smaller claims. Filed original claim for Athena in March 2018--heard in Feb 2019 from investigator--then denied May 2019--got notice of pre-existing condition. As a customer you are at the mercy of this company and its a shame that the communications process is truly broken. Very disappointed about the whole situation--but I still have claims I need paid--so I'm stuck. I've told everyone I know.

Great insurance, prompt payments and reasonable price. Would recommend to anyone!!

I have submitted several claims, which is so easy to do with their app. There is never a hassle and I receive my reimbursement in a very timely manner. Recently I had an emergency with my female who was whelping. She had to have a C-section which was quite costly. I was so relieved to know I had my insurance. Thank you Nationwide!

got my check right away, thanks

New policy holder and have had an excellent experience. Service is quick, easy, and efficient!