Nationwide | Pet Insurance Review

Service has always been outstanding and prompt. Keep up the good work

The review process for our claims has taken a long time and it feels like NW looks for a way to avoid claim payments by excluding condiitons. For example, or dog started itching due to allergies. When the vet asked how long this had been going on I had no idea but "guestimated" 1 -2 weeks. He wrote down 2 weeks which happened to be just before the effective date of our policy. NW proceeded to exclude all allergy claims past present and future based on an "guestimate" of when it started and the vet writing down the longer end of the range given. Second example, our dog was being spayed and they discovered that her spleen needed to be removed. The vet stated that he expected it would be covered by NW, but NW denied claim since the bad spleen must have developed over time and therefore occurred prior to effective date of policy. If you go with NW, recommend starting as a puppy to avoid the prexisting condition issue that NW uses extensively to avoid paying claims.

I debated about! whether to invest in pet healthcare insurance, but I am glad I did

My pomeranian was diagnosed with a bone/ brain cancer. Treatment has been very expensive. Thank God I have this pet insurance. It has been a lifesaver in being able to afford these treatments for her care.!!

Very upset to find out testing for stomach worms is not covered by Nationwide. My vet was shocked and appalled, said this is the ONLY insurance she's ever heard that doesn't cover testing for potential infection/sickness. Each time Rogul has serious digestive issues this test will be required and we will lose $170 ($85 before and after) to know for sure what Rogul needs to be treated for. We are considering switching insurance plans for this simple fact alone. Very unaccommodating.