4
out of 5
POSTED: | BY: Stanley
Good Coverage, cumbersome and long claim process
I'm comparing your claim process to previous insurance held. It's cumbersome to have to scan and then attach and email a copy of the claim form plus the vet receipt
All the information is on the vet receipt/invoice for services rendered, so why the extra claim form? My previous provider simply had an APP for the phone, as soon as I logged in, all my pet's information was already there and I only had to take a photo of the Vet Invoice, attach it to email and send. No writing down why I went to the vet, what the symptoms were, etc. It's all on the Vet Invoice!! Plus it seems to take several weeks, at minimum, for the claim to be processed versus with my previous provider I always received a settlement within two weeks, often only one week. So why did I switch providers? Because they didn't offer as full a coverage as you do...albeit at a higher price. All in all, I'm satisfied with Nationwide AllPet coverage but it would seem you could design an App for Android/iPhone to streamline the claim service and only require a photo of the invoice...this could be sent directly from the Vet Office.