1
out of 5
POSTED: | BY: S
I would never purchase a policy for any of my pets through this company again.
Our vet has submitted all claims for our dog's appointments. This insurance company has been a problem sense the beginning of August which is 2 1/2 months into our policy year. We have met our deductible right away and the vet is to cover 90% of the costs. Not all costs but most. This policy cost us 111.00 month and we are awaiting on at least $550.00 in reimbursements. The insurance company keeps asking for more of a description from our vet from the appointments and they get sent. However, they claim it isn't enough or haven't received any. The vet has proof of all submissions. This insurance company is delaying reimbursement for absolutely NO reason. We are very dissatisfied. Our vet has informed us that they have never dealt with a pet insurance company that is being this unrealistic.