4
out of 5
POSTED: | BY: Michelle
The claim process was a very quick turnaround and fairly easy to do, but follow-up and communication needs improvement
We recently submitted a claim following vet visit and procedures for Teddy. The claim form was easy to find, but I wish there was a quicker online form instead of having to download the PDF to fill out then resubmit. Following that, the claim reimbursement was quick. The only qualms I had was that I did not get up-front/ clear expectations of the next steps. I wish I would get a more personalized email letting me know the details of the claim.