Nationwide | Pet Insurance Review

The claim submitted process fantastic. Electronic deposit didn’t work bc I never received email from chase, and waited online for 20 min no help, one unanswered email, and multiple phone calls the following day. You need to have a better way to electronically deposit if someone doesn’t get the email from chase other than saying it will expire and come back to us in 15 days and then will take another week to get a paper check. That part was ridiculous, and has been smoothed over since I asked for a manager and Marsha ext 6443 took over. She has been very sympathetic and caring on trying to get my check to me and has followed up several times. I would not recommend nationwide after my first claim due to customer service being unsatisfactory other than Marsha. I also think your inability to work with chase to send another email for a customer to “claim” their money if they didn’t receive the email to do so is ridiculous.

I always waited too late in the past to purchase pet insurance. When you are having a crisis, it is too late. This time it was the first thing I did when I brought my pet home. I am very happy with the service and wish my personal insurance was as easy.

I like the simpleness of this policy!

very happy with your service.

I am so happy I chose Nationwide Pet I Duran really for my little guy. It’s the best decision we made for the health of our puppy.