MetLife | Pet Insurance Review

Always excellent customer service, a variety of package options, good pricing and quick refund reimbursement. I’ve had MetLife for over 7 years for my fur-babies and couldn’t ask for a better insurance provider!

Easy claims filing and timely processing. Helpful and responsive customer service.

Great experience.

For the most part I have had great service from MetLife Pet. They did request the same information multiple times and it was sent multiple times for one claim. I think they now have all my dog's basic information and all I have to do is provide receipts and SOAP notes for each incident. The app is very easy to use and makes filing a claim straightforward. The one time I called customer service the woman I spoke with seemed bored, annoyed and frustrated. She did however tell me what information was missing which was never specifically asked for previously. All claims except one have been processed and paid quickly.

Excellent turnover time between claim submission and payback. Easy claims process too. I highly recommend this pet insurance.