1
out of 5
POSTED: | BY: customer
Disappointed with our intake call
Disappointed with our intake call. We were not aware coverage would NOT back date to initial call date - and the initial wellness visit would not be covered that you all required to cover our pet. Now our pet has preexisting and has NEVER had any issues in the past. I would have waited to cancel prior coverage had I known. Supper disappointed, was considering offering as a benefit to our 2,800 employees but after this, decided not to. As the Director of Total Rewards of a large employer, it's experiences such as these that count as first impressions. Kari Alls
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