MetLife | Pet Insurance Review

I would not recommend MetLife Pet Insurance to anyone. I have a 10-month-old cat who has been to the vet a handful of times and has never been diagnosed with any conditions. I recently started a new job and enrolled in MetLife’s pet insurance. I submitted a claim for a routine appointment, expecting it to go toward my deductible, but it was denied due to a “pre-existing condition.” What’s even more frustrating is that the insurance company essentially assigned my cat a diagnosis that no vet has ever given him—which is ridiculous. I reached out a week ago asking for an explanation and a reevaluation, and I still haven’t heard anything back. To make matters worse, I paid for the entire year upfront, so now I feel like I’ve completely wasted that money instead of putting it toward coverage that actually supports my cat’s health. Overall, this has been a very disappointing experience, and I would strongly caution others before choosing MetLife Pet Insurance. Met life- I would love a response from you guys!

Way too difficult to do claims. Denials for no soap notes when standard office visits and vaccines don’t have soap notes. You’ve made it so annoying to communicate clearly that it’s not worth it. I plan to cancel all 7 pets I have on the insurance because it’s not helping at all.

I have had some issues with my fur babies, but MetLife Pet Insurance has been there for me.

Very easy and customer service was so friendly and professional

Very easy to initially set up