MetLife | Pet Insurance Review

I had MetLife for 3 years. I got my policy when my dog was 1 year old. She is a boston terrior. Just about any time I tried to claim anything it was considered a "pre-existing condition". Not only did they NOT help me with medical coverage my rates went up every year with no help from them. Complete waste of money and time. I will say Customer service reps are great. It is the claims process that tanks the whole company.

I was expecting more of a refund from an annual visit than was received.

Easy to compare plans

Overall a decent experience. After 1 year they doubled my premium and never told me about it. Not happy about that. And my coverage is supposed to be all inclusive with exception of preexisting conditions, which my dogs didn’t have. They don’t always reimburse for things. Its good to have insurance in the chance something happens so I pay the premium and go on about my way. As far as whether there are better companies, I’m not sure. They did reimburse on my recent visit so that’s a plus.

Website issues & App constantly crashing and "dog is off leash" Website crashed and I could not submit a claim. I have tried emailing, twice now, an invoice to be as a claim and no one has got back to me. Now my new insurance term starts today and no one processed my claim.