MetLife | Pet Insurance Review

Every claim that i submitted was handled quickly and efficiently. I received the amount I expected based on my coverage. I recommend this insurance highly.

My experience has been very positive. I had some very big bills and I was not only reimbursed for most of the bills but also done very quickly.

Filing a claim with Metlife is a joke of a process. They require a 12 month medical history, so expect to not be reimbursed unless you take your pet for monthly check ups. After multiple calls to customer service and confirmation that my pet's medical history was received the claim is consistently closed with the reason being "insufficient documents provided". You'd be better off saving your money monthly then paying for this policy.

After paying for dental work. I researched pet insurance and decided to go with MetLife. I love them. If I have questions I can call and get answers. Everyone is friendly and helpful. I wish claims were processed a little faster but otherwise highly recommend them. I just recently picked another policy up for my cat.

Worst experience with an insurance company ever! I purchased the insurance after my cat developed symptom of pulling out fur, which appeared to anxiety related. Shortly after effective date he was diagnosed with diabetes. Diabetes is not related to alopecia. The claims were denied, I appealed and vet sent in a supporting letter which agreed alopecia is not a symptom of diabetes. The appeal was denied. The denial letter did not provide any information regarding the next stage of the appeal process, or the 30 day time frame for appeal. 6 weeks after I received the letter, I called to get information on the appeal process, and was told the time had expired. Metlife's conduct is disgraceful. Don't waste your money or time.