MetLife | Pet Insurance Review

Straightforward claim for a heart murmur has been held up nearly a month. They keep requesting prior insurance information even though we’ve provided it and it’s not a preexisting condition. The vet records clearly show it was not preexisting. Spoken with 4 reps, none of them have been able to help. They couldn’t even see documents we had uploaded on the app. Asked to speak to a supervisor, nothing. Seems to be a delay and deny tactic to avoid paying claims. Not feeling confident about future claims or retaining this policy.

Depending on the claim so time a while for reimbursement

It was easy to submit the claim through the app, and we received our money promptly. I appreciate the email updates. Thank you!

Very pleased with my experience so far. Claims have been reimbursed quickly and fairly with little to no back and forth

Metlife is always quick to response and get our money to us.