MetLife | Pet Insurance Review

Submitting a claim in the Mypets portal is an easy process. Metlife's review of a claim is usually completed within a short time, and reimbursements are issued in a timely manner. Thank you!

The website is a nightmare. If you upload claims, they get lost. Customer service is abysmal. I am constantly having to call to straighten out my claims. I have two dogs, they always go to vet together, and so I have to send all pages of claim forms for each dog, that’s Ok, but they constantly screw it up. I finally spoke with a claims manager about the mess. It says it will take 5 days to review claims, it’s more like 20-25. Problem is once you are with a company you can’t change because of pre existing conditions.

I still never got answers on whether my issue was resolved!

Efficient reviews of my claims!

Very easy to submit claims and always get reply back in timely matter with all information needed for how claims are accepted.