MetLife | Pet Insurance Review

In general when I call for assistance people are quite friendly and helpful. Had some confusing claim processing this year otherwise I would have rated the experience a 5.

The agents are very helpful and patient but the hold time is long.

The claim process was quick and easy. Was impressed with your service.

You guys make everything easy. Great insurance and so easy to use.

It’s funny how on their website, they only put the 5/5 star reviews. I have A LOT of things to say about MetLife Pet Insurance. Just save your money and don’t bother. The worst claims process with continual and sometimes immediate denials for tests and procedures clearly outlined as covered. It you try to appeal, it is crickets. I have an appeal still out in the ether from May that I’m sure I’ll never hear anything about or it will just get denied again. It’s not like I am even going to get compensated remotely close to the over $14,000 that I’ve had to spend on bilateral CCL tears that my dog has experienced, but MetLife wants to tell me that they are an “illness” and not from an apparent injury that my vet documentation and SOAP notes clearly outlines on the very first page.