MetLife | Pet Insurance Review

It’s a little difficult/confusing to submit documents and I’m constantly receiving alerts that more documents are needed with not much of visibility into why the documents I already provided are not enough.

Filing claims is easy in the app. Sometimes processing is a bit slow.

Quick turnaround time from claim to reimbursement. Excellent customer service when I called with a question.

There is a lot of delay and frustration with the reimbursement process. Either my vet who submits my claims or me are constantly having to provide the same information over and over again. It is really nitpicking it seems sometimes. For example, an invoice that showed the amount due, the payment, and then there was an additional line item showing that satisfying the balance, and then a zero due line. That got pushed back at least two times with the reason being it didn’t show payment.

Coverage is great, rarely dispute claims, so grateful