2
out of 5
POSTED: | BY: customer
The app is not user friendly and I…
The app is not user friendly and I frequently receive the dog off leash (creative and cute error msg, but not necessarily the best time for jokes when the customer can't complete task). The most inconvenient piece is that I have to call almost every single time to follow up on claim or dispute the denial. Now for some good news, all agents have been extremely helpful in resolving my claims. App, automation and process needs work.
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