MetLife | Pet Insurance Review

A recent claim has been very frustrating. SOAP notes were requested for a recent visit - understandable even though I'd never had to provide them before, so it was a hassle to track them down. However, SOAP notes from a previous claim which had already been completed we're also requested and REQUIRED for this new claim. If you know you'll need them potentially in the future why wouldn't you request them when the claim is submitted? Providing people only 9 days to locate those and upload them is very challenging. This has been frustrating to say the least and does not give me confidence that you have me or my pets best interests in mind and you'd rather save money than provide coverage that I've paid for.

Every claim I submit is denied. No reason to have pet insurance with MetLife. Going elsewhere.

Quick and easy claims process

The entire process of initiating a claim until payout was extremely easy and quicker than I thought it would be. I am very pleased with my experience with MetLife Pet and would certainly recommend them to others. You always hope not to use the insurance and it is extremely comforting to know then when it is needed they don't nickel and dime you or refuse coverage.

Timely reimbursements and affordable cost.