MetLife | Pet Insurance Review

The protocols for claims is very straightforward. People taking care of the claims are working on them carefully and rapidly. I appreciate all the efforts. Thanks so much!

Easy and straight forward

Good deal and easy registration for pet insurance offered through my employer.

Time to process and pay out the claim was extremely fast! I have had nothing but good experiences with MetLife Pet Insurance and will continue to use them in the future.

I chose MetLife because of the competitive rates they offered after my previous pet insurer drastically increased premiums. Unfortunately, the transition has been frustrating. Several vet visits and conditions were classified as “pre-existing” simply because they were covered under my prior policy. On top of that, every claim has been delayed, repeatedly requesting additional documentation—specifically the veterinarian’s SOAP notes. These notes have been submitted multiple times for each claim, yet the process stalls. Either the notes are difficult for MetLife to interpret, or there’s a systemic issue. If your claim isn’t extremely detailed and prescriptive, expect it to be denied.