MetLife | Pet Insurance Review

The coverage is easy to understand, the app is easy to use, and the company is quick to respond to claims. When I’ve needed it, customer service has been easy to reach and helpful. I definitely recommend this company!

Paid claims very quickly

Overall I am pleased with my experience. The claim submission process is fairly straightforward and the claims are reviewed quickly. My plan covers dental cleaning, which my pets have needed yearly since I signed up. My main complaint is the fact that preexisting conditions are not covered (which I knew when I signed up and is not specific to MetLife Pet Insurance). I find that terribly unfair in general and wish there were an evolution in the pet insurance world as there has been in the human health insurance world.

Great response time !

The claim process has been long and confusing. First claim was denied when I asked the person said it was in error. So had to start all over. Then the app showed missing documents. I had to call again because I submitted them . They said they had everything. Its been that way each time.