MetLife | Pet Insurance Review

Pleasant associate who looked into my concern immediately and came back with the resolution that it appeared the original claim determination was incorrect and was being resubmitted for review again. Also expressed concern about my dog and hoped the issue would be resolved soon. Caring attitude.

I am grateful that many required services were covered. However, one cat had evidence of arthritis as he aged although no treatment was required. When he needed treatment, claims were denied as a preexisting condition. That is really unfair since as we and our pets age, there are naturally occurring conditions. To deny coverage is just so unfair and inconsistent with all data on the aging process.

Communicates promptly and messages are understandable. Claims reviewed and addresed efficiently and quickly.

Always a very quick response and accurate with all of our claims.

Easy to work with no issues so far only drawback is having the records everytime I submitted a claim