MetLife | Pet Insurance Review

This interaction with MetLife was seamless and an improvement over previous ones. I uploaded my receipt and vet notes to the site, and within about 3 days I received reimbursement. It was a pleasure.

The lady I spoke with was very helpful and to the time to help me review some claims I didn’t understand completely.

My experience with Metlife as a customer has been extremely good, rating the customer service knowledge from the time/processing and fairness of claims. I have very good perceptions of service with Metlife. The service turned out to be exactly what was explained, clear and easy to apply guidelines.

EVERYTHING TAKES AT LEAST TWO SUBMISSIONS, SOME FIVE. I SEND IN FIVE CLAIMS TOGETHER AND THEY PROCESSED TWO. THEY DIDNT DENY THE OTHERS, THEY JUST IGNORED THEM. THIS HAPPENED SEVERAL TIMES. I WAS ALSO TOLD MY DEDUCTIBLE WAS MET (AS REFLECTED IN THE APP) … LATER THE SYSTEM SHOWED IT WASN’T BY AN AMOUNT ONLY TO HAVE THAT AMOUNT (OF UNMET DEDUCTIBLE) INCREASE LATER. FRIENDS HAVE SIMILAR ISSUES. I KNEW THIS REVIEW WOULD BE BAD AND DIDNT WANT TO POST BUT SINCE THIS IS THE FOURTH REQUEST, I DECIDED TO POST SO THE REQUESTS STOP

Unfortunately, when I made the phone call, it kept cutting off, making it difficult to follow the conversation. I kept asking her to repeat herself.