Healthy Paws | Pet Insurance Review

I used to recommend this company highly. Sadly since Chubb bought it 2 years ago I have noticed a steep drop in the quality of customer service. They raised our coverage 21.2% twice for each of these two years. They also DECREASED our reimbursable rate without any explanation except a generic letter that said my pet is not eligible for the 90% rate I have paid for for 11+ years. After 1 hour+ talking with 3 polite but ineffective people, I learned that this year Chubb decided that pets over 7 can't get more than a 70% reimbursement. (not explained ANYWHERE in writing in their correspondence or the website) On top of everything else they started charging a "processing fee" for an account payment I have always made through checking. Finally, when I asked to see the billing records explaining the increases and processing fees over the past year I(not available on their website) the agent told me he would have to put in a request to have them sent to me in 10 to 11 business days. I asked to speak with a higher level person and he promised me somebody would contact me in a couple days to make a phone date. Not holding my breath because the same agent sent a follow up note with incorrect details about my billing request, and from a "no reply" email address. Clearly this company is all about greed and misleading its longtime customers now. SO, today I called the NYS Finance Department and they encouraged me to file a complaint based on all of the above. I will be doing that next week. P.S. I notice another Trustpilot site with far lower ratings. Check it out! Wondering it this one's being boosted by company plants.

Healthy Paws has seen my dog, Jagermeister, through his cancer treatments. They process our claims within 1-2 days and the reimbursement quickly follows. Pet insurance has helped us save THOUSANDS of dollars!!!!

I often joke with pet owners that I'm a sales rep for Healthy Paws. Getting a policy for our rescue was the smartest thing we ever did! He has lots of health issues and Healthy Paws has met our every need along the way. Claims take less than 10 seconds to file and every one we've ever filed was reviewed and paid within a few days. We've never had to hassle or go back and forth about what's covered. Their prices are reasonable and the service exceptional. Highly recommend!

During these difficult times, Healthy Paws has provided superior service. Everybody knows that during a pets final stages aside from the grief, medical expenses can be daunting at times. HP as made the financial part manageable with the friendly and quick service. Thank you.

This company only cares about the money. They lure you in with a low premium and then drastically increase them every year. They were the subject of a lawsuit for increasing premiums without notice. Their customer service for existing customers is someone from the Philippines who speaks very broken English. I could not understand what she was saying and sent emails asking that someone I could understand please call me and no one ever did. Finally I called and chose the option for wanting to purchase pet insurance (not existing customer) and surprisingly I got someone that spoke very good English. I would look elsewhere when choosing pet insurance.