Healthy Paws | Pet Insurance Review

Healthy Paws always processes claims promptly. Some of their exclusions can be a bit frustrating and my biggest complaint is they will not review estimates, so it can be stressful to be confronted with vet bills without knowing what will be covered. It would be great to be able to call and ask if a particular procedure is covered. But all a client is told is, "Get the procedure and submit the bill and we will let you know."

We have become so accustomed having to battle with every health insurance company to get any satisfaction. We really haven't had any substantial claims to submit to Healthy Paws until recently when one of our dogs developed a problem with her eye. She ended up needing surgery to correct the problem. We braced for a battle with healthy Paws to try to recover our claim, but we're very pleasantly surprised to find out that they were covering all the expenses that met the criteria of our policy. No arguing, no long delay, just fair honest coverage for our little girl. We are extremely pleased and will continue to suggest Healthy Paws to all our friends.

I've been a customer of Healthy Paws for a few years, with no problems. I was paying $139/month for my two dogs. In Jan. 2026, all of a sudden my checking account was debited for $182.66; then on 3/3, debited for $348.39, and for that same amount again on 3/29 and 4/29. I never agreed to an increased premium of any amount, least of all a more-than-doubling of my rate. An increase of that percentage without agreement is unconscionable. I requested a refund of the overages, but was refused. I canceled my account with them, and would never do business with them in the future. (They have over 200 complaints with the BBB.)

I previously used Healthy Paws for my golden that passed away in 2025. He was barely 4 when he passed, but he had many health issues since he was a puppy. I got the insurance when he was about 9 months old, so there were some preexisting conditions that weren’t covered. The premium was a littler higher than other insurance companies I got quotes on, but it ended up paying for itself by the time he passed. The claim process was fairly easy. I had to upload the most recent medical records and the paid invoice for each claim. I’m not sure if that process is still the same, but it was simple nonetheless. The timeframe was also quick, about 3-4 days, and I was reimbursed accordingly. They covered what was agreed upon in my policy. I do recommend them due to their quick claim and reimbursement process and covering what they’re supposed to. I wouldn’t have changed a thing for my pup.

Health Paws is a great company. Easy to deal with and claims are reviewed quickly. I can’t say enough good things about them. Been insuring my dogs with them for about 10 years and they have been very helpful. I highly recommend them.