Healthy Paws | Pet Insurance Review

I highly recommend Healthy Paws as a great choice for pet insurance. From the very beginning the customer service was top notch and the claim service was quick, thorough and fair. A little background - we purchased a policy when we brought our 9 week puppy home. A few weeks later, the puppy developed an infection and when we submitted the claim form and supporting documents, the claim adjuster quickly reviewed the info and even called us to tell us that she needed one additional piece of info from the vet. She said she just wanted to keep us informed. Overall, the claim form (which was scanned and emailed in) was processed in less than 2 days. Sadly, the puppy had a complication when she was to be spayed and did not survive. When I emailed Healthy Pets to cancel the policy, the company really showed how passionate they are about pets and a great amount of compassion. Not only did they send a personalized email saying how sorry they were about the loss of our puppy, they also sent a hand written note (signed by about 5 staff members) with short messages about how sorry they were. That is not something you typically see from a company. Should my family get another pet in the future, we will undoubtedly be going back to Healthy Pets.

I chose Healthy Paws because they didn't have incident caps or pay schedules and they were just as competitive if not better priced than other popular insurers for the same coverage. From my very first phone call asking policy questions through my current covered situation, they have been extremely knowledgeable and competent answering my questions. I have a 4yr. old German Shepherd that was diagnosed with Lumbo Sacral Instability. My Healthy Paws plan is 90/10, with a $100 deductible. I have not had one HEE HAW or BUT about his claim. I have been covered for his diagnoses, X-rays, MRI and his Previcox medication. The paper work is very easy to submit, no jumping through fire hoops to only be denied later. These people care about your pet, they’re pet owners themselves. The staff are enjoyable to chat with and could probably help you with information leads if necessarily. This company should be your first phone call to get a quote from. Recently they have changed their lifetime payout from $25,000 to no limit cap at all.

I wish that dealing with health insurance issues for myself were as easy to deal with as it has been with Healthy Paws! I have always been skeptical of health insurance for my pets, but when I got Gus a 9 week old St. Bernard I thought that I would re-think the issue. After reading a lot of reviews and doing a lot of research, I decided on Healthy Paws! At 9 months he had his first medical emergency. Literally a day after the company received all the initial medical history and invoices, I was notified a check was being mailed! I am so glad I not only made the decision to insure Gus, but a better decision was to decide on Healthy Paws!

After extensive research for pet insurance we chose Healthy Paws for our 2 terriers. What an excellent choice it turned out to be. About 3 months later, Digger, our 11 yr old Border Terrier tore his ACL playing with his sister, and needed surgery. We travelled out of town for specialty surgery and were reimbursed 80% five days later. We've had 3 kind phonecalls from Healthy Paws just to see how Digger's doing. I am recommending Healthy Paws to all my friends who are pet parents.

AMAZINGLY GOOD SERVICE! Our dog had emergency surgery on Saturday and we received our reimbursement within a few days! Great communication! We were kept informed at every step of the process. Very easy to work with and very nice people! We HIGHLY recommend Healthy Paws!