Healthy Paws | Pet Insurance Review

I did my research (this site is great) and these guys are ranked highly for a reason: quite simply, they're the best. Since I joined, I've already had to submit two claims (one with multiple invoices) and they've all been processed and paid promptly and without questioning service provided. Their website is a breeze, their customer service is A+, and they care. Perhaps equally as important, **THEY ALSO HAVE A FOUNDATION** which has donated well over $250k already to animal rescue. Let's see the big boys at Met Life (VPI) do that! I cannot recommend them highly enough.

I have tried other insurance companies and canceled them. Healthy Paws has been prompt in payment and have never unquestioned or refused to pay a claim.My two border collies have required treatment and some expensive tests this year and Healthy Paws has been right there, doing all they had promised. I recommend them highly!

I still like Healthy Paws, they are super fast to mail you your check once your file a claim. And their customer server has been stellar. But since we joined a little over 2 years ago our premium has gone up over 30%!

I am so thankful I purchased insurance for my dog through Healthy Paws. I spent the $ to get the 90/10 coverage, and true to their advertisements, they straight up paid the claim at 90% less my deductible and the exam fees. They did not nickle-and-dime the charges as most insurance companies do. There was ZERO hassle, and payment was received by me only a week after I submitted the claim. When I spoke with a representative about the claim, they genuinely sounded like they cared about my sick dog. They called my dog by name and referred to her condition. I will always be a customer and will insure my other dog and all future pets with Health Paws!

Let me start by saying I never write reviews, positive or negative. The recent events with our 4 year old basset hound compel me to share our experience with Healthy Paws Pet Insurance. We took our Buddy Lee to his regular vet, as his eyes had a slight discharge, and he seemed lethargic. The vet immediately suspected glaucoma and sent us directly to a veterinary ophthalmologist. The ophthalmologist confirmed the diagnosis of acute hereditary glaucoma. We were sent home with the suspicion that Buddy Lee had lost vision in his left eye, but that maybe his eye could be saved. Treatment with oral pills and eye drops was immediately employed. This story does not have a happy ending. Four days later it was determined his vision had been permanently lost in the eye, and the severe pain he was experiencing could not be controlled with medication. His eye ball was removed, and the lid sutured closed. We advised the ophthalmologist that Buddy Lee was covered by pet insurance. She completed the form, but warned that the disease is inherent to the basset hound breed, and her experience was that most pet insurance paid little to nothing for ophthalmology bills. Now for the good news. 1-Dogs function 100% with one eye, and Buddy Lee is doing great. 2-Healthy Paws Pet Insurance paid hugely on the claim! They paid 90% of the bills after our deductible & diagnosis charges, which is exactly the policy we bought. There was no "usual & customary" nonsense, or hidden excl