Healthy Paws | Pet Insurance Review

My yellow lab puppy got into some food she shouldn't have and I had to rush her to the vet after I realized she put on some weight overnight. It ended up that she gained six pounds in one day and surgery was a possibility. Luckily she didn't need surgery but between tests, x-rays, specialists, and medications it was nearly a $1,000 day. Being my first claim Healthy Paws walked me through the entire process and even checked up with me twice afterwards to see how my dog was doing. I got a check in the mail 3 days after I submitted my paperwork. Everyone I have dealt with at Healthy Paws has been friendly, helpful, and sincere. If only my TV, internet, and cell phone companies had customer service like this my life would be much easier.

I was very happy with the way Healthy Paws handled the claim process and how they followed up with my issue during the claim filing process and after it was taken care of. Great job, well done.

Healthy Paws has always been a delight to deal with, especially when it comes to processing claims. They are quick and efficient but also ask questions about your pet. With our Penelope, they checked in afterwards to see how she was doing. It can be very scary for pet parents so we really appreciated how helpful Healthy Paws was throughout the whole process! I can't tell you how much more comfortable we feel knowing that we can take care of our little furry friend and we have a team supporting us!

I had an emergency at 5am in the morning.I filed a claim about 6 hours later.I got a reply that the claim had been approved and the check was mailed that day with a full explanation of the benefits.I called to follow up and the staff at Healthy Paws answered promptly.The staff even inquired later and asked me how my dog was doing.Im am so impressed with them that I tell everyone I know to use Healthy Paws.

We've had a Healthy Paws policy for our 9-year-old shih tzu since adopting her from a shelter two years ago. Given how little we knew about her health history and the severe neglect she had experienced before being rescued, we thought pet health insurance might be a good idea. It turned out to be a lifesaver. If it weren't for Healthy Paws, we would have faced veterinary bills in the high four digits as we got to the bottom of our dog's health issues. Healthy Paws paid all claims within a few days. When I called to verify coverage for some of the more expensive procedures, our claims manager was both knowledgeable and compassionate. I can't remember the last time I cried on the phone with a claims manager at my own health insurer...but the sympathy and professionalism I received when talking to staff at Healthy Paws was just amazing. They're top of the line. Within the last month we submitted a claim to Healthy Paws that included charges for a series of procedures -- some covered by our policy, some not covered. Within one business day, Healthy Paws had sorted through the many charges on the invoice and was processing a check for us. They even emailed a few days later just to see how our shih tzu was recovering. If Healthy Paws covered humans, I'd sign my family up tomorrow.