Healthy Paws | Pet Insurance Review

Healthy Paws is the best insurance (not just pet insurance) company I have ever worked with. Every time I take my dog to the vet, they pay exactly what they said they would pay, and they do it quickly. But that is not why they are the best. Any time Luna has an issue, they write an email and ask how she's doing. They genuinely (and I cannot stress that enough) care about her well being and take pride in being able to help. The peace of mind that it brings when something goes wrong is priceless. I know that I not only can I afford her care, but I won't have to wait long for reimbursement. But having a pet insurance where they really care about my dog and all animals, and that my money is going to help other pets in need means that I will never look anywhere else for pet insurance. Ever.

Let me start off by saying I have tried multiple pet insurance companies in the past and Healthy Paws is the best so far. Before I even signed my dog up I spoke with a representative at Healthy Paws to discuss what's covered and whats not, I was surprised that they pretty much cover everything except the actual Dr. visit charge or their annual shots which was ok with me. They also have no limit of coverage per incident per year which is very hard to come by, usually it's $5K or $10K per year at other pet insurance companies. This was my second claim which is faster then your first claim because on your first claim they ask for your pets medical records and they review them and then process your claim but even that took only about 8 or 9 days. I had taken my dog to the vet for an emergency visit which was about $1K and they did follow up testing which involved ultrasounds and scoping which was about another $4K it didn't take but about 3-5 days for them to process the claim and mail out a check which covered about $4,300 of the $5,000 it cost me up front. After the claim was finished they even send out a warm email asking how he was feeling and to give him a hug from them. There customer service is excellent and they are a 5 star pet insurance in my book. I have not had the best of luck with my dogs in the past and I have spent a fortune on them because of other insurance companies always trying to give you the run around not like Healthy Paws.

Our 16 month old lab was diagnosed with Leptospirosis, a disease which attacks the kidneys. She was hospitalized for a week and a half and had treatments which included dialysis. Had we not had Healthy Paws insurance, we would have been faced with losing our Lily due to the expense for treatment. She's home now and is on the road to recovery. Before purchasing Healthy Paws, I researched all pet insurance companies and determined that they were the best. It was one of the best decisions I've ever made. There were no surprises : they covered everything they said they would and the claims were processed in a very timely manner. We can't thank them enough for their honesty and support. I'm telling every pet owner I know about how wonderful Healthy Paws is !

My experiences with Healthy Paws has been exceptionally good. I would agree with many of the positive posters that most of the negative comments seem to be from people that did not read or understand the terms of the policy. Recently my boxer tore her CCL and required surgery to insert a metal plate and screws. Healthy Paws processed the claim quickly (the check arrived prior to the credit card bill) and even helped obtain her medical records from a different vet. Per the policy the vet examinations were not covered but I purchased the policy to cover the big ticket items, so 90% of the surgery and therapy visits are covered (after the deductible). I am very happy with the service I have received and I believe their explanations of the benefits have been spot on.

I purchased insurance from Healthy Paws a few years ago specifically just in case of a catastrophic event so that money would not play a role (even subconsciously) in my lab Lexus's medical care. Unfortunately, that catastrophic event happened in form of a hard to diagnose cancer. Thanks to Healthy Paws, I didn't have to hesitate to provide Lexus the best medical treatment available without regard to cost and that bought Lexus an extra 30 days of high quality time for me work through her "bucket list". Instead of downing under the burden of $20,000 (really) in vet bills, my funds went towards providing Lexus a "rockstar" final 30 days. She had omelettes for breakfast, roast beef for lunch, and steak for dinner. She came to the office every day and had tons of fun and attention. Healthy Paws processed my complex claim in about 4 hours and I had a check in hand in 2 business days. I received not a penny less than I expected. Healthy Paws made me feel like I am their only customer.