Healthy Paws | Pet Insurance Review

We just completed a claim with Healthy Paws for an emergency operation for our 8 month old chocolate lab. She had a piece of a chew rope stuck in her tummy and it rotted away about 5 inches of intestine. Honestly, I expected reimbursement to be a bit of a battle. I could not have been more pleasantly surprised. The claim process was easy, customer service was not only friendly and helpful, but genuinely concerned about the health of my lab baby. We received the claim in about a week. I would highly recommend pet insurance by Healthy Paws!

Let me tell you why I love Healthy Paws. I have a 7 year old mastiff mix named Nico. Nico is our "bubble" dog. He is allergic to everything. He has a heart murmur and another mild congenital heart condition. Nico has arthritis in his spine, which is causing mild compression on the nerves. This leaves him with weakness in his hind legs and some discomfort. Because of Healthy Paws, I was able to afford the MRI to diagnose his hind legs and holistic treatment to help Nico with his spine issues since surgery is not an option. Most recently, he had a mast cell tumor on his neck. Surgery was performed and the tumor was removed (came back Grade 1, so no further treatment needed). These were all costly procedures and I love that Healthy Paws always turn around their claims in a matter of days so I can pay off my credit card quickly without accruing interest. I think the most I have had to wait after submitting a claim was 4 days, but usually I get notice within 2 days of submittable that my check is on it's way. As all pet owners know, the bigger the pet, the more costly medication will be since it's all based on weight. Nico is 150lbs so you can imagine how much his pain medications/antibiotics can be when he gets sick! Healthy Paws makes it possible for me to afford Nico the best veterinary care, and I never have to worry "can I afford it"? Their customer service amazes me. Every time I have contacted them I have been treated kindly and they always follow up after a claim to see how Nico is doing. This company is very professional and gives me peace of mind that I can afford to treat my pet if anything happens to him.

I have heard awful reviews about many Pet Insurance companies, until I found Healthy Paws. Healthy Paws was recommended to me by a friend which helped make my decision easy. I thought I would never have to make a claim. That was until my fur baby, Olivia, started vomiting for days. We couldn't figure it out, she would never do it in front of us, only at night while we slept. After 2 vet visits and switching her food, none of which permanently made her better, her vet said she needed an Ultrasound. When I looked through her policy to see if it would be covered, I was so happy to find it was. I never submitted a policy before so I called Healthy Paws Customer Service team to figure out how I would go about submitting a claim. I was pleasantly greeted on the phone and was assisted through the process. After I submitted my claim, I only had to wait a few days to hear back and within two weeks was reimbursed. To top it off they even followed up to see how my fur baby was feeling. I am so happy with my decision to choose Healthy Paws Pet Insurance. If you are shopping for pet insurance, definitely take a look at Healthy Paws, I did and it was the best decision I could make. Thank you Healthy Paws! Love, Jessica & Olivia

My dog, Lucy, wasn't eating or pooping, wasn't herself and we didn't know why. After taking her to the vet, they thought she had something stuck in her intestines and gave us an estimate of $3,000 for surgery to get it out. I assumed she had a tummy ache and didn't believe the vet. The only reason I didn't hesitate to do the surgery was because I knew that Healthy Paws would pay 90%. The vet turned out to be correct, my dog had a walnut stuck in her small intestine that wasn't going to come out by itself. It was so easy to submit the claim, I used the iPhone app to take a picture of the invoice, they sent me email confirmations when they received it and processed it. I got the reimbursement check in the mail within 3-5 days. I was amazed how much better Healthy Paws is compared to VPI (I used VPI in the past and only got 50% of a surgery and it took weeks to get a reimbursement check from them). Healthy Paws is worth it.

I am a first time puppy owner and very recently my puppy was bitten on the face by another dog. His bite was heavily infected and he needed an abscess surgical procedure done as well as a month of antibiotics. I downloaded the Healthy Paws app and it is extremely easy to use to process your claims. All you have to do is snap a photo of you invoice and the claims will get processed in about 1-2 days. For my puppy's surgery, I submitted the invoice on a Thursday, got my claim processed on Friday, and on Monday I received my reimbursement in the mail! Even my co-worker (who has had a dog for 9 years) was blown away by how fast the service was. In addition, Healthy Paws personally reached out to me to check up on Cooper to make sure that he was doing okay. The customer service was one of the best I've ever received for an insurance company.