Healthy Paws | Pet Insurance Review

Our pet, Charli, suffered a ruptured disc in her back about 7 months ago. Following surgery, we filed a claim with Healthy Paws for the procedure and all that was involved with that, including follow up physical therapy. Healthy Paws was fast and fair in their evaluation of our claims and we were reimbursed in a very timely manner. Since then, Charli, has suffered what appears to be a auto-immune disease. The doctor is still conducted tests and evaluations attempting to pinpoint exactly what Charli is suffering from. Again, we filed claims (and still are as the treatment is ongoing) with Healthy Paws. Again, Healthy Paws was fast and fair in their evaluation of our claims and we were reimbursed in a very timely manner. I only wish other insurance companies I have dealt with were as fast, fair, and proficient as Healthy Paws.

You are making too many mistakes which is not only costing your customer money, but wasting our time. Your hold times are too long.

HealthyPaws increased my 10 year old Corgi's pet insurance policy more than 150% ($100 a month to $225 a month) when he had no new conditions. I called to figure out what was going on and they told me it was "primarily due to California Claims Experience that was based on how many California petowners have made claims in the state". How does that affect my individual pet? This is a scammy and predatory company now that it's been taken over and even the customer service associate I talked to had no remorse or full explanation. They were simply reading a script off a page and could not give me more details. Honest petowners, beware!

I've had Healthy Paws for my dogs since 2017. Each time I needed their help, they were right there and covered the costs as outlined in my policy. The price for the policy is very much worth it.

This was a fantastic experience during a stressful time. We appreciate the entire team!