5
out of 5
POSTED: | BY: Carisa
Awesome!!
A little under 2 weeks ago, I took my new pup to the vet. He had a foxtail stuck in his mouth & his paw was hurting from rough puppy play. The Dr found he had a grade 4 heart murmur & an enlarged heart. Just 2 days later, my fur baby died in my backyard. We were & still are heartbroken. I submitted my claim for just under $1000 to Hartville. My claim was processed quickly & finalized yesterday. After my $250 deductible, they paid almost 1/2 my bill!! Charges not covered were due to anything related to illness. I had just started my plan a few days prior when this all happened. Illness has a 14 waiting period.
On top of all that, a wonderful woman from Hartville called me last Friday to offer her condolences on the loss of our pup. She was so sweet & genuine. I talked to her like I was talking to a friend. That really meant alot!! And she didn't talk to me about my policy at all. Just a phone call to see how I was doing. Wow! What a fantastic company. I highly recommend them! Thank you Hartville!! ❤️❤️