Fetch | Pet Insurance Review

Hi, my name is Alex Fetch is the worst company ever insured my Animal with my six month old cat named Ginger passed away. Six months before that I took out insurance for my cat four months later I took my cat to the doctor and they told me she was have leukemia so they did whole bunch of tests. After that three weeks later she passed away I called insurance company I told them they told me they need all the documents which is I did, after that, they denied me and the reason why they denied me is because they told me I never took my cat to the vet before I told them before my cat was not sick so I think they found any reason not to pay back the bill that’s why that insurance company is the worst one I will never forget what you did to me on I read what the insurance company wrote back to me does not make no sense. You took my money for six months, then even once asked me to take her to the doctor and get her checked out or we gonna cancel your insurance know nobody said anything to me. It’s not about the money you guys have me going to the doctor faxing papers doing this we need this we need that for almost one month maybe more and in the end when I told you guys to cancel the policy, the Ginger passed away that’s when you asked me we need the report from the doctor before she gets sick. How come you’re not asked me that the first time. anyway, thank you very much to meet you guys the worst company I don’t know about everybody else.

Website is user-friendly. I am kept notified every step of the claim submission approval process. Claims are processed/approved in a timely manner. Thank You

I have had Fetch Pet Insurance since they took over Rosie's previous insurance. Rosie is 14 year old golden retriever mix with two autoimmune diseases, ITP and Lupus. Last year she was diagnosed with lung cancer and a few months after her surgery she was diagnosed with diabetes. I am retired, and with all these ongoing medical issues I could never have afforded the major medical bills for the care she needs. She has a surgeon, oncologist, and internal medical specialists. Fetch has been there helping to cover her bills all the way, She is on chemo and regular visits for her diabetes and these visits can really add up. She is doing great and I know it is because of the ability to give her the best of care with the help of her insurance. I would highly recommend Fetch Pet Insurance.

When signing up for policy it was not clear about the reimbursement rate for wellness program. Since learning about it weeks about creating policy, I have deterred people from Fetch. Just like any other company, they will always find a way to win.

I have 2 pets with Fetch. Your costs increased too much and I am told it is due to other claims in my state of Maryland. This is a standard statement and an excuse to increase costs on pet parents like me who have 2 dogs with chronic illnesses. In addition, your claim turn around take way too long. Lemonade pet insurance reimburses you within 24 hours. Hope you mention this to someone in an upper management position before you lose good pet parents. Also, your APP is terrible, glitches and letters written over letters so you cannot even read the page.