Fetch | Pet Insurance Review

The worse pet insurance ever. I signed up for insurance for my cat when she was 15 because she was healthy and I just adopted another cat from APL who suggested I try fetch pet insurance. I thought if APL is recommending it maybe it’s good. Huge mistake. I should have researched it first. They claim they take care of claims within 2 weeks. Big lie. They take easily 3-4 weeks then always claim they need more info. You send the info again and it takes another 2-3 weeks. Then I was denied for a claim. My cat went to a specialist that was recommended by oncology . She had a colonoscopy with biopsy that showed small cell lymphoma of intestines. I was denied the claim bc fetch claimed my cat had prior weight loss which was incorrect. All of her exams that clearly had the weight stated was over 10 pounds until Oct 30, 2023 when it showed over 8 pounds. This was a NEW weight loss not discovered until well after signing on with fetch. I cancelled the insurance. It’s just to stressful dealing with them as they do anything to stall the claim and not refund you but they sure are quick to take your money when it’s due every 3 months. I don’t even think the insurance is worth it. Since my cat was older ( 15 years ) when I got this her premium was 500 every 3 months . Then it only paid 80 percent after 400 deductible and maximum 5,000 a year. When you think about it it doesn’t really cover that much. I would be paying 2 grand a year to cover her anyways and the headache of them delaying the claims and delaying and acting like they don’t have everyhing when they do then not paying attention to the actual dr notes ( if they looked at my cats actual weight for every appointment) they would have clearly seen her weight loss was not discovered until well after the insurance kicked in. I dropped them. I know to NOT use them for any future pets. Good luck with those of you who use this mess of a company

Ky was absolutely amazing in helping me better understand my policy and answering all of my questions! Very satisfied with my Fetch plan!

I have this let insurance for years since they were a puppy for my 3 dogs , I saved so much money because the older my dogs get more health needs . It paid me the most and the claims submission are very easy

Update -Today I have received an email asking us to submit the information for a 4th time. Last time we spoke to someone at Fetch they informed us they were going to talk to the Vet. Claim # 004173590 I suggest you review the total account. Please ensure if a miracle occurs and a payment is made it is deducted from the 2023 year prior to October when the policy was renewed, and not 2024. We have multiple dogs insured with Fetch which comes to a total of over $12,000 in premium payments per year.

When I needed to use my pet insurance, the process with Fetch Pet Insurance was simple, easy, and straight forward. Throughout the process I received updates. They adhered to their process turnaround. I highly recommend Fetch Pet Insurance for your pet's health needs.