Fetch | Pet Insurance Review

I wish to commend Rachel Dillard to you for her superior customer service. I am so thankful to have had the pleasure of working with her. Beginning in October, I had made several phone calls to Fetch Pet attempting to establish claims dating forward from July, 2024. Conversations with multiple customer service representatives and one supervisor, even though they were nice, never successfully resolved my problems. Although my veterinary hospital, MSPCA Angell Animal Medical Center, had provided all requested records, soap notes, and invoices, only one claim had been established. After patiently listening to my frustrations, Rachel was able to use her caring, calming, and over and above professionalism to completely resolve my issues. She located the proper documents in your system, obtained supervisory permission to establish claims from July 30, 2024, forward, and successfully worked to initiate all the required claims. She took personal initiative to do all of this, followed up on the entire process, and kept in constant contact with me through her personal email to keep me apprised of progress. Please provide Rachel the appropriate company commendations for her excellent service to your company and to me.

Well Josh answered all our questions and help to get our other pet added on it was really nice speaking to someone who was polite and actually knew what we wanted

fast claim service

Amanda not only found the best coverage for our dog Hunter but made the experience a positive one.

Easy claim process and fairly quick processing.