Fetch | Pet Insurance Review

Fetch makes it very difficult to cancel a policy. It is impossible to cancel online and nearly impossible to reach them by phone during their business hours. So in lieu of being able to cancel easily online, I deleted my credit card information so that they would have to cancel my policy when my payment failed. I received no less than eight notices that my payment had failed and my policy would be canceled. This is what I wanted, so I did not respond to these notices, trusting that my policy would indeed be canceled. Imagine my shock when I opened my credit card statement and discovered they are STILL BILLING ME despite having sent me EIGHT notices that my policy would be canceled, two months after I DELETED MY CREDIT CARD INFORMATION. It appears they have gone through their records, found my previously saved credit card information, and used it to continue billing me after I explicitly withdrew my consent to use said credit card information. I came to Trustpilot immediately after filing a formal complaint with the California Department of Insurance. After the Thanksgiving holiday, I will call my credit card issuer and dispute the fraudulent transactions, and I will supplement my Department of Insurance report with a fraud report to the California Attorney General's office. If you are in the same situation, please report the fraud to the Department of Insurance in your state. This is absolutely illegal and I will get my money back even if I have to pay the Small Claims filing fee and sue them myself to do it. I was obviously unhappy with Fetch already, hence the desire to cancel, and using my credit card information without my consent after I expressly deleted it is the absolute last straw.

Such great service. I would recommend to anyone looking for insurance.

Lauren handled my call with the utmost professionalism and managed to get my issue resolved. I was very impressed and yes she was also friendly.

I am a new pet owner, so a first time buyer of pet insurance. I am so happy that I chose Fresh Pet. All of my interactions with representatives have been great. Today I spoke with Jenn, and she was so helpful and patient in answering all of my questions and walking me through the process of submitting a claim. I can’t say enough about how wonderful she was! I wish all companies had customer service representatives like Jenn. It would make life a lot easier!!!

She has made me want to stay with Fetch forever . She is such an amazing representative to this company , thank you SO MUCH for everything you do.