Fetch | Pet Insurance Review

I did research and thought this would be a good company to go with for my first-ever insured pet. Afterwards, I keep hearing about how difficult Fetch is to work with regarding claims etc. So I am holding off on giving a great review until I've actually used the process. Signing up was easy enough, let's hope the rest goes as smoothly!

Quick response to my claim.

PLEASE stay away from this company for dog insurance. They denied claims that were clearly stated in the policy and tried to claim they were “pre-existing”. On top of that their customer service is horrible. Save your money and find a different insurance company.

Unthoughtful and self-serving. The reasoning behind their denial of my claim request is because my puppy's appointment was on day 15 of the 15 day waiting period. My date of joining (payment going through) was 7/1 and her service date was 7/17, 16 days upon joining, not 15, so technically we were within the waiting period. There was no clear indication upon joining that there would be a potential “hold” or processing period prior to the waiting period being effective. This is now a permanent condition for her, so I will be having to pay full price out of pocket the rest of her life, which of course I'll have to make it work, but there was absolutely no grace or empathy. I had high hopes because they were recommended by a friend, but I will no longer be giving money to Fetch for any future accidents that may arise.

Very helpful representative who was well versed on all of the options available with a Fetch pet insurance policy. Helped me navigate through the various options to get the right policy options for my policy.