Fetch | Pet Insurance Review

I called Fetch to enroll my new kitty. This is me 5th kitty, covered by Fetch. Before that I did a research on other companies and went back to Fetch. Fabrice Le-Morzellec answered my call. He was very understandable and knowledgeable We went through my other kitties policies, and he helped me to choose the plan for my new kitty Oracle SIGUR. I asked a ton of questions, and he answered me with a simple explanations . All this process went very smoothly. Thanks Fabrice Le-Morzellec | and thanks Fetch. My kitties Bertie Jr. ,Elsa, Chance Chester Jr ,Charlie and is Oracle SIGUR are happy being covered by Fetch!

Spoke with Aileen to initiate a Fetch Pet policy for my 6 month old pup. I could not be any happier after completing my call and enrollment. Aileen was very cordial, knowledgeable and able to address any questions and concerns that I had. She also gave me options that were available due to the phone call which were not shown on the web site.

if you aren't a customer who makes them a profit, goodbye/take what you can get. While this appears legal (as they highlight their terms are only for 12 months at a time), it doesn't make sense when they say "we will never penalize you for making claims". This is clearly a penalty.

Aileen was very helpful and knowledgeable.

Absolutely the worst company I’ve ever dealt with. To say their customer service is terrible would be a massive understatement. When I expressed dissatisfaction and asked for a survey, I had to contact them four different times. They “sent” it four times—none of which ever worked. An agent even joked that I could tell her my complaints and she’d “pass them along.” Obviously, when you’re unhappy, they make sure you never actually get the survey. Out of curiosity, I later asked them a question pretending to be a satisfied customer—on the fifth contact—and suddenly the survey magically appeared. This company is shady, manipulative, and dishonest. They flat-out lied, claiming they can’t cancel policies over the phone because of “Colorado law.” That is pure nonsense. Fetch Pet Insurance will waste your time, dodge accountability, and bend the truth to suit themselves. I would never recommend them to anyone. Avoid at all costs.