5
out of 5
POSTED: | BY: Katia
Amanda was the agent who helped me on…
Amanda was the agent who helped me on this most difficult phone call. I had to cancel the policy I had on my Pomeranian who passed away a couple weeks ago. I told her I'd been putting this painful phone call off because of the reality of my closure of losing him. He'd been with me just shy of 15 years. Amanda was very sincerely caring in her responses and understanding of my desire waiting until I could be ready for it. We talked about his life and how important he was/is to me, & she comforted me through that part of the call.
But then Amanda & I had a happy continuation of the call. She felt my happiness in adopting my new one as we signed him up for insurance.
We had a very nice conversation which started painfully but ended happily. I'm not positive about the date I've put here but it's within a couple days or so; like I said, it was a very painful call for me.
Thank you, Amanda, for being such a kind-hearted person. God bless. Katie Adams
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