Fetch | Pet Insurance Review

My first claim, there were five invoices, the total claim was $1392.59. The policy I bought was “Annual” deduction $700.00, 90% . Fetch staff charged $1049.88, when I did the online chat with a human Lisa told me she saw the error, but she has to file a reassessment form and it will take 30 days for a correction. I then phoned and was informed that that information was correct. Even though she saw the error, and said she saw that the form had been filed it would take 30 days to get corrected. That is ridiculous. I was not upset about the error. Mistakes are made, but taking 30 days to make a correction is in my opinion incorrigible. Shame on Fetch. I am pretty sure that they would not pay a claim if I made my premium 30 days late.

It was our first claim filed, so there was a bit of a learning curve on the process. The customer service people were very helpful explaining the steps for the paperwork required from the vet, filing and how to upload each section . The claim was approved ahead of the procedure and is in the payment process. The detailed coverage explanation of deductible amounts, co-pay and paid amount on claim is clear.

We have had Fetch insurance for our 4 year old dog since she was 6 months. This is the first time we've made a claim. The process was easy took the amount of time they said it would. We're happy with the service.

Fast at answering my questions. Plus fast in reimbursing and processing my claim.

Really simple to submit a claim and assessment was quite fast. Breakdown of what’s being covered was easy to follow.