Fetch | Pet Insurance Review

I would have liked Carlies wellness bill paid in full.

There when I need you, dogs are so unpredictable, and they get into so much. I'm just pleased to have Fetch pet insurance.

If I could give them a negative star I would. Seems your pet being born/alive is enough for them to claim pre-existing condition. My (now) 6mth old puppy has a rare oral cancer which a couple of different vets put down to having a tough time teething and was left at a wait and watch approach (so no I did not know it was a tumor at that point). By the time it was diagnosed, Fetch has decided it must have occurred before or during the waiting period. Oh and watch out for their app. I accidently put in a start date wrong - and on confirmation thought the active date was the end of the waiting period. Gotcha - we aren't paying anything. My poor happy active beautiful puppy is now headed towards the green dream - they won't pay for that either - yep pre-existing. Cancer is an expensive treatment so they have no interest in that now that they have gotten out of paying anything. In my experience, there is no 'gap only' payment at vets either. There is no policy number to claim with. All of the vets I have been to have not been able to process a claim on the spot. So pay upfront, put in a claim and you will be chasing it weeks later. "Oh but we are following up on questions to the vet about the account". She swallowed a large stone, it was picked up during a CT scan for the tumor. No I didn't know about it. Yes, I get it, you aren't covering the scan - but it wasn't included anyway. There is NO communication - the only way of contacting them is via an app 'chat' that starts with AI. That's a thumbs down from me. Biggest mistake I've made signing up with these guys. *Edit - their response doesn’t explain their bad service and why the claim for the emergency procedure for removal of the rock hasn’t been paid for weeks (in the thousands) despite them telling me it would be covered. If you are thinking about them - just don’t.

The rates seem fair and reasonable. The reps taking calls seem genuine, non corporate like. My main contact Aileen was amazing. Answering all questions and explaining scenarios. I had a lot of questions and not once did she seem irritated. Great experience.

Emily with Fetch pet insurance was very polite, professional, helpful and knowledgeable. She was patient with all the questions.