Fetch | Pet Insurance Review

Fabrice was so kind and thorough while helping me to set up 2 new policies for the dog and cat I recently adopted. I appreciated his insight in helping me to select the best policy and ensure I was getting the best rates. He will be someone I reach out to in the future if I ever need additional policies.

Everything was great and fast

Submitting the claim was easy. I was contacted regularly regarding the status of my claim. The results were easy to understand. Very good experience and I highly recommend this company for pet insurance.

I called at 5:27pm today to verify from an e-mail I also received today, (3/18/26 @ 3:35pm) regarding my documentation on my monthly heart medicine claim from Chewy and the additional medicine Dr. Moran added on 2/2/26 invoice for Smokey"s heart condition. (Heart Health Formula by Thorne Vet) I spoke to Donna C. from Tenn. and she was very helpful and was able to see what Fetch actually received yesterday (3/17/26 11:07am) my fax of my documentation. She verified that everything was received and all documentation is there. She told me that all I need to do is wait for all to be processed now... I thanked her very much for verifying all was received and nothing else was needed and I will now wait for processing. Thank you for live agents to verify and confirm about receiving and verifying documentation.

Hello- Amanda H. was so informative and pleasant. She helped me set up the fetch app and helped me with how to order my pets prescriptions with fetch. She is definitely a great asset to your company. Susan Timochenko