Fetch Canada | Pet Insurance Review

Amanda contacted me in a timely fashion and accommodated my schedule to find a time to call back. She was understanding of my personal situation and she was knowledgeable answering questions and making the appropriate account changes. My interaction with Amanda exceeded exceptions on a number of levels

Just joined todya,Aileen Andino was very helpful and explained everything in details. Thank you!

Karley was most informative

I was talked to Josh inquiring about fetch insurance! That was amazing experienced explained claim, and everything to clarify to enroll new pet insurance for my pet !

Fetch does not take privacy seriously or learn from its mistakes. A dog that I previously owned was rehomed and the policy was transferred to the new owner. Still I kept getting information about the dog via email and on my Fetch account page. I alerted Fetch and they said they would fix this error. Now months later, I am getting emails about the new owners claim and on my account page, there are the new owners vet info, invoice, and claim details. Clearly this is a breach of their privacy but Fetch seems unconcerned even after I contacted them again. To top it all off, Fetch denied their claim noting the policy was invalid... its not invalid, it was transferred to the new owner! Once I contacted Fetch (which is also nearly impossible), they were so nonchalant about it, saying oh well since it was denied I shouldn't get further emails. Duh.... it was denied because you can't seem to get your facts straight. This company is so poorly run and clearly does not follow the FOIPP Act. They are also insensitive and have little concern for such minor details apparently. ** Update, I've contacted Fetch about this twice and it was escalated to a Supervisor but its still happening. The chat agents don't grasp the seriousness or have any interest in escalating the issue. The problem persists despite Fetch being made aware of it.