Fetch Canada | Pet Insurance Review

I have called this company four times to cancel my plan with them. The first call had them confirming that everything was dealt with and cancelled. I saw a charge on my credit card the following month for my plan. When I called to inquire why I had been charged - they claimed that they had no logs of me cancelling. I have repeatedly asked for a refund for this charge that they fraudulently took from me without any results. When I asked to escalate the situation to a supervisor - they said that they don't have anyone who I can escalate the situation to. I have diligently paid my plan for 7 years and never made a claim. This company is now defrauding me and since they didn't do their due diligence and log my first call- I have no recourse to follow up with better business. Absolute scam.

Agent was very friendly and addressed all my questions

Amanda was a pleasure to deal with while setting up my pet insurance. She was knowledgeable, cordial and very helpful!

Josh was very friendly and professional. We are new to pet insurance and just adopted a new dog. Josh was great in quickly helping us to decide on a policy that is best for our doggie Theo and answered every question we had. Thank you very much Josh for your great service!

I wish they had direct billing. If you forget to submit and it’s past 90 days, they don’t reimburse you. 90 days seems fair but life happens and when it’s busy, it goes by fast. Other than that, I like them but will go with a company with direct billing with just as good reviews next time.