Fetch Canada | Pet Insurance Review

Well, apparently we experienced some sort of glitch with my new policy. Payment went through but, the new policy was nowhere to be found. Somehow it didnt link to my existing account. Fortunately my phone call about the issue led me to Regina who promptly found a remedy to the problem, refunded my original payment and even got me a discount on my new policy! I cannot say enough about Reginas professionalism in not only dealing with my issue but, also finding an easy and painless solution! Thank you again Regina!

Honestly, I’m less than impressed with Petplan ever since they became Fetch. I was double charged this week, and they told me they charged me for this month and the next by accident. If I hadn’t noticed, I’m sure they would still be charging me next month. That’s freaky and very unprofessional. Also, for the third week in a row, I received an email stating my payment did not go through and I’d need to update my payment information. The email makes it seem as though it’s my fault, and states that my plan will be cancelled if my payment doesn’t work. It’s the same card I’ve used for the whole plan and it’s definitely not my fault, it’s their system’s fault. I would love to switch to another insurance company but we all know how well that works out!

I spoke to a women today (lindsey) about a claim and she could not have been nicer and gave me all the answers. I must say that I have never had a problem with fetch and I think they should start a new company teaching customer service!!!!

I submitted a claim and had accidentally switched something on my form, I was able to talk to someone on the phone, she was very nice and incredibly helpful. Im very glad I chose Fetch for my pets insurance.

I had to call for a billing issue and was lucky to get through to Lindsay. She was AMAZING and lovely to talk to (: